Shipping Policy

1. Introduction

We understand that you’re eager to receive your new RiderForm Pro jacket quickly and securely. Our shipping policy is designed to inform you about our shipping procedures and practices.

2. Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorised your credit card for the purchase.

3. Order Processing

Orders are typically processed within 24 to 48 hours. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a notification once your order has been shipped, including a tracking number when available.

4. Delivery Times

Delivery times may vary depending on your location. For mainland France, delivery usually takes between 3 to 5 business days. International orders may take between 7 to 14 business days, depending on your country’s customs processing.

5. Shipping Fees

Shipping fees are displayed at checkout and vary depending on the parcel size, shipping method chosen, and your location.

6. International Shipping

We offer international shipping. Please note that you are responsible for any customs duties, taxes, or other fees that may be applied by your local customs office. These charges are not included in our shipping fees and must be paid directly to your local authorities.

7. Damaged Items

We take great care in packaging and protecting your items for delivery. However, if you receive a damaged item, please contact us immediately at contact@gensuva.com. We will work with you to resolve the issue as quickly as possible.

8. Return Policy

For any questions regarding returns, please refer to our Refund Policy.

9. Contact Us

If you have any questions about this shipping policy or your order, feel free to contact us by email at contact@gensuva.com.